Remedia Statement of Data Privacy

We are aware of the fact that our careful handling of your personal information is of vital importance to you. Therefore we appreciate the trust you place in us. With this statement you agree that Remedia is entitled to collect, process and use the personal information given below for the purposes stated. This agreement can be revoked at any time with immediate effect.

Collection and use of personal information

We use the information provided for the processing of orders, delivery of goods or provision of services and payment transactions. Moreover, we use this information for updating our data and maintaining your customer account. Furthermore, we use it for improving our webshop and platform and for preventing any abuse of our website as well as for technical, logistic or other services carried out by third parties on our behalf.

We collect the following information:

  • Information you provide
    You pass on information when registering, changing your data, purchasing items or when contacting us by phone, email or in any other way.

    Information you provide can be your name, address, phone number, details of your credit card or emails sent to us.

  • Automatically generated information
    Examples of information collected and analyzed by us include  your IP-address, connecting your computer to the internet, logins, email address, passwords, information on computer and internet connection such as browser type, operating system and platform, sites visited and orders placed by you.

Does Remedia pass on any information?

Information about our customers is important to us and helps us optimize our range of products. However, we do not sell this information to third parties. We pass on this information exclusively to companies acting on our behalf.

  • Protection of Remedia and third parties:
    We only pass on personal information on customers or customer accounts if bound by law or if it is required for the enforcement of our general terms of business or other agreements or for the protection of our rights, the rights of our customers or third parties. This includes the exchange of data with companies specialized in the prevention and minimization of abuse and credit card fraud. It is explicitly stated that this information is not passed on to these companies to be used for any kind of business contradicting this statement of data protection.

  • With your agreement:
    We will inform you in all cases when personal information should be passed on to third parties in order to obtain your agreement.

Whenever personal information is passed on to third parties as described above we guarantee that this is done in compliance with this statement of data protection and the Austrian law of data protection.

How secure is personal information?

  • In order to safeguard the security of your information during data transfer, we use Secure Sockets Layer Software (SSL). The software encrypts the information passed on by you.

  • When acknowledging your order we do not display all digits of your credit card number. Of course we transfer your complete credit card number to the respective credit card institution when processing your order.

  • It is important for you to protect your password and computer against unauthorized access. If you share your computer with others, please make sure to log off after use.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.

Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 

Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

Search terms entered will be forwarded anonymously to Exorbyte GmbH. With the search engine of Exorbyte we can find the proper hits even if you have made a typing error. Exorbyte does not save any personal data such as your IP-address.


If you require any further information regarding data protection with, please do not hesitate to contact us using our contact form and state your doubts so that we can deal with them appropriately.

Business is subject to changes. And so is data protection. Therefore you are kindly asked to visit our website regularly in order to take note of any changes. If not agreed upon otherwise, the use of all information on you and your customer accounts is subject to this statement of data protection.