General Terms Of Business 


Scope of validity:

For business relations between Salvator-Apotheke Mag. pharm R. Müntz KG and the customer the following General Terms and Conditions shall apply exclusively in the version valid at the time of placing the order.


1. Prices: 

Prices are indicated in EUR incl. VAT at the time of placing the order (conclusion of the contract) plus other costs (e.g. shipping). You will find exact shipping costs for each country under point 5.

Prices are quoted without guarantee. They are subject to alterations and errors.


2. Contract:

The contract takes effect upon delivery of the goods as ordered. The declarations of intent resulting in the conclusion of the contract will be stored by us and forwarded to you by email upon request.


3. Shipping:

Shipping of the goods is effected immediately, or, within 7 days at the latest. In individual cases shipping might take longer. In this case you will be informed by separate email.


4. Right of withdrawal for consumers:

Consumers are entitled to the legal right of withdrawal. A consumer is any natural person entering into a legal transaction for a purpose other than one mainly serving his/her own business or entrepreneurial professional activities.

Right of withdrawal for consumers

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Salvator Apotheke, Mag.pharm. Robert Müntz KG, Hauptstraße 4, A-7000 Eisenstadt, Austria, Tel +43-2682-62220-66, Fax +43-2682-63919, E-mail of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of rights of withdrawal


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Salvator Apotheke, Mag.pharm. Robert Müntz KG, Hauptstraße 4, A-7000 Eisenstadt, Austria, Tel +43-2682-62220-66, Fax +43-2682-63919, E-mail

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the

provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),



(*) Delete as appropriate.


5. Shipping costs:

Shipping costs are listed here.


6. Payment methods:

Payment for goods can be effected by credit card (Visa, Eurocard/Mastercard) or Paypal.

Payment by invoice is only possible in case of delivery to Austria, Germany, Slovakia, Hungary and the Czech Republic.


7. Warranty

The legal terms and conditions for warranty apply.


8 Links:

This website contains links to external websites of third parties on whose contents we have no influence. Hence we are unable to assume any liability for these external contents. It is in any case the respective provider or operator of these websites that is solely responsible for the contents of the sites. The sites linked were checked for possible violations of the law at the time of linking. Illegal contents were not detected at the time of linking. However, any permanent control of the contents of the sites is not reasonable without any concrete indication of a violation of the law. The respective link shall be removed promptly on becoming aware of any violation of the law.


9 Data protection:

We use the personal data provided by you for fulfilling and processing your order. We forward your data solely to third parties necessary for the contractual processing of your order (e.g. shipping companies). Your data are not forwarded to any other third party.


10 Retention of title:

The delivered goods shall remain the property of Remedia until complete payment. In case of a change of address during this period we request you to inform us immediately.

The place of performance for delivery and payment is Eisenstadt, Austria.

The agreement is subject to Austrian law excluding the UN Convention on Contracts for the International Sale of Goods.



Salvator Apotheke
Mag.pharm. Robert Müntz KG
Hauptstrasse 4
7000 Eisenstadt
Tel +43 2682 62220 66
Fax +43 2682 63919